Prisma Health Specialty Pharmacy

Specialty medication support services include:

• Ongoing patient education
  • Drug education
  • Side effect management
  • Self-injection training
• Adherence monitoring and coaching
• Assistance with benefits investigation and prior authorization
• Enrollment support for financial assistance programs
• Monthly refill reminder calls to improve adherence
• Free, timely delivery on specialty medications
• Access to specially trained pharmacists

Prisma Health Specialty Pharmacy delivers the benefits of an all-inclusive comprehensive specialty pharmacy.

• Care team collaboration: We collaborate with members of the care team to communicate specifics on medication adherence, prescription refills, insurance needs, and other patient requirements. Patients are quickly started on therapy and logged into MyChart, providing all members of the team with real time, accurate information.
• Provider coordination: We act as a single point of contact for providers, reporting on the latest therapy data and patient care status. 
• Patient care: We conduct benefits investigations, prior authorizations, patient medication and disease state education, as well as continuous patient care management, from side effect management to interventions.

We maintain accreditation under the Utilization Review Accreditation Commission (URAC) and the Accreditation Commission for Health Care (ACHC). Prisma Health Specialty Pharmacy maintains relationships with local and regional health plans, including Humana, ESI, Caremark and Medicare/Medicaid.

According to WHO, we provide best in class pharmacy performance, including:

• One-day average turnaround time
• 92% average speed to answer 
• 92% MPR 
• 99% patient and provider survey results 
• $20 million in financial assistance in 2020
• 8 average score on QOL assessment
• 99% clinical outcome efficacy

We are closed on major holidays. After hours, please reach us using one of the phone numbers above. Follow the prompts to talk to a pharmacist.