Prisma Health is ready to care for you

Yes. Our physicians are evaluating routinely scheduled office visits and scheduled surgeries or procedures.

For provider appointments, our providers will determine if a telehealth visit is an alternative. This will include both telephone and video virtual health visits.

• Appointments are not canceled unless the providers determine that after talking with the patient.
• Our practices are open for patients who need to be cared for by our providers on-site for any acute issues.
• Each provider practice will proactively contact patients who have scheduled office appointments to determine if they come in person or if they set up a call or have a video visit, if that is an option. Patients with smartphones or online video access may have additional options, such as using a video consultation.
• If a patient has a scheduled surgery, the physician will determine the best treatment plan and discuss that with the patient.

How we’re keeping you safe

Yes. Prisma Health is prepared to care for patients presenting with COVID-19 (COVID) symptoms. We will not waiver in our dedication to provide high-quality care during this challenging time.

We regularly treat patients with infectious diseases and have rigorous controls and measures in place. Our team members include infectious disease specialists, who undergo specialized training. They also work closely with the South Carolina Department of Health and Environmental Control (DHEC) as the state public health agency that monitors public health crises.

It’s important to know that Prisma Health prepares for many different types of events facing our communities, such as disasters and emergence of new illnesses like COVID-19.

All patients admitted to our hospitals are being screened. We regularly treat patients with infectious diseases and have rigorous controls and measures in place to contain viruses or bacteria. Our team members include infectious disease specialists, who undergo specialized training.

How we’re keeping you safe

Treating critically ill COVID-19 patients with convalescent plasma from others who have recovered from the coronavirus may help save lives.

People who have recovered from COVID-19 have antibodies to the disease – proteins the body uses to fight off infections – in their blood. Plasma is the liquid portion of the blood. The donated blood plasma can be made into convalescent serum and given to approved patients within days.

If you have recovered from COVID-19, please make a difference by donating plasma. Documentation of a positive COVID-19 test result is required. Prisma Health patients who’ve been tested at one of our locations can find test results in their patient portal – MyChart.

For more information about donor requirements and how to donate, contact the organizations below.

The Blood Connection (Upstate and Midlands)

American Red Cross (Midlands)

Our Midlands and Upstate practices recommend continuing routine in-office prenatal care, unless instructed otherwise by your provider.

Continue infection prevention, per the CDC, including:

• Frequent hand washing
• Covering your cough
• Disinfecting frequently touched surfaces (doorknobs, light switches, countertops, etc.)
• Avoiding contact with people who are sick

If you have symptoms: If you have a fever, cough, or shortness of breath and are concerned that you were exposed to COVID-19, please call your practice to get information about COVID-19 testing and how to self-quarantine.

Delivery: We continue to recommend delivery in the hospital setting. We are prepared to care for all women at the time of delivery and have plans in place for infection prevention in all of our hospitals.

We know that these are unprecedented times with many unknowns. Please know that we are here and ready to serve you.

Use Virtual Care or call your provider. Our practices are open and are accepting new patients. Depending on your healthcare needs, we can handle your visit by phone, online or in person.

Contact your provider or choose one by browsing their profiles.

Find a Provider

We recognize the need for family and friends to stay connected with loved ones during their hospital stay, and we are working on ways for the public to send well wishes to patients. In the meantime, family and friends are encouraged to stay connected with patients in the following ways:

• Send an electronic greeting card, which will be printed and delivered to the patient.
  • Cheer Cards
• Mail a card to a patient.
• Call a patient on their room phone or call/video chat on the patient’s personal cell phone.

Health Information Management (HIM/Medical Records) Release of Information areas have suspended walk-in services to minimize exposure to COVID-19. Patients and others may use these avenues to request records:

• Call HIM during normal business hours:
  • Columbia hospitals: 803-296-5865 or fax requests to 803-296-5869.
  • Prisma Health Tuomey Hospital: 803-774-8710 or fax requests to 803-774-8817.
  • Prisma Health Greenville Memorial Hospital: 864-455-4566 or fax requests to 864-454-4654.
  • Prisma Health Patewood Hospital: 864-454-4600 or fax requests to 864-454-4654.
• Submit a request online
• Mail requests to addresses listed on the forms found here.

Patients may access their medical records via the patient portals or, at Tuomey, by contacting HIM.

It is important to not delay testing or treatment for COVID-19 if you have symptoms. Prisma Health is adhering to cost-sharing guidelines set forth by the federal government and administered by our patients’ insurance companies.  

• If you have insurance, we will bill the insurance company. Most private insurance companies are no longer waiving copays for COVID-19 treatment. Contact your insurance company if you have questions.
• If you do not have insurance, the cost will be covered by the federal government as long as funds are available. 

Click here to learn about fees (cash price) for diagnostic and antibody tests available at Prisma Health.  

For questions, call: 

• Greenville – 864-454-9604 or 1-844-302-8298 (toll free) 
• Columbia – 803-296-5098
• Sumter – 803-774-8838